Perfect 10 A/C & Heat – Terms & Conditions.

Welcome to Perfect 10 A/C & Heat, LLC.

These Terms & Conditions outline the policies governing our HVAC services, maintenance memberships, prepaid maintenance packages, and filter replacement plans.

Please review the following information carefully to understand our service policies, payment terms, membership commitments, cancellation procedures, and customer responsibilities.

1. Authorization and Acceptance of Service

By approving an estimate, authorizing service, accepting a Service Plan, or making payment, the customer authorizes Perfect10 A/C and Heat, LLC to perform the services described in the applicable estimate, invoice, work order, or Service Plan. Upon completion, the customer acknowledges that the authorized services have been performed unless otherwise noted in writing.

2. Estimates, Repairs and Additional Work

Estimates are based on conditions reasonably identifiable at the time of inspection. Additional problems, parts, labor, or repairs discovered during service may require additional authorization and charges. Diagnostic and service charges apply as stated, regardless of whether the customer proceeds with recommended repairs, unless otherwise agreed in writing.

3. Payment Terms

Payment is due according to the terms shown on the applicable invoice, estimate, or Service Plan. The customer agrees to pay all authorized charges for services, labor, materials, equipment, and applicable taxes or fees.

4. Credit Card Payments and Surcharges

Where permitted and applicable, payments made by credit card may be subject to a credit card surcharge disclosed before payment. Eligible payment methods that are not subject to a credit card surcharge may be available. Debit and prepaid cards will not be surcharged where prohibited by applicable law or card-network rules.

5. Service Plans / Perfect10 Comfort Club

Service Plan benefits, maintenance visits, discounts, diagnostic/service-call rates, pricing, and other benefits are limited to those specifically included in the Service Plan selected by the customer. Benefits are non-cash, have no cash value, and may not be combined with other promotions or discounts unless expressly authorized by Perfect10 A/C and Heat, LLC. Plan benefits apply only while the applicable Service Plan remains active and in good standing.

6. Recurring Payments and Card Authorization

For Service Plans with recurring billing, by enrolling and providing a payment method, the customer authorizes Perfect10 A/C and Heat, LLC and its payment processor to securely store the payment method and automatically charge the applicable Service Plan fee at each billing period until the plan is canceled or otherwise terminated in accordance with the applicable Service Plan terms.

7. Maintenance Visits and Scheduling

Maintenance visits included with a Service Plan must be scheduled and performed during the applicable plan period. Tentative visit dates are scheduling guidelines and are subject to availability. The customer is responsible for providing reasonable access to the property and HVAC equipment. Unused maintenance visits have no cash value and are not redeemable for cash.

8. Repairs, Parts and Exclusions

Unless specifically stated as included in writing, Service Plans do not include repair parts, refrigerant, equipment replacement, code upgrades, modifications, ductwork, electrical work, plumbing work, accessories, or other services outside the stated maintenance benefits. Any additional work will be quoted and authorized separately.

9. Warranties and Plan Discounts

Any warranty provided by Perfect10 A/C and Heat, LLC is subject to the terms applicable to the specific repair, equipment, or service performed. Service Plan discounts and enhanced benefits, when applicable, are available only while the customer's Service Plan is active and in good standing.

10. Cancellation and Plan Changes

Service Plans may be canceled in accordance with the cancellation terms applicable to the selected plan. Cancellation ends future Service Plan benefits and recurring charges after any applicable obligations have been satisfied. Perfect10 A/C and Heat, LLC reserves the right to modify Service Plan pricing or benefits for future renewal periods with appropriate notice to the customer.

11. Customer Responsibility

The customer agrees to provide accurate contact, property, equipment, and payment information and to notify Perfect10 A/C and Heat, LLC of relevant changes. Perfect10 A/C and Heat, LLC is not responsible for pre-existing conditions, concealed defects, manufacturer defects, misuse, lack of required maintenance, utility interruptions, or conditions outside the company's reasonable control.

12. Acceptance of Terms

By approving an estimate, accepting a Service Plan, authorizing work, providing payment authorization, or paying an invoice, the customer acknowledges and agrees to these Terms & Conditions and to the specific terms, pricing, and scope shown on the applicable estimate, invoice, work order, or Service Plan.

Additional Terms for Silver, Gold & Platinum Memberships

The following membership-specific terms apply to Perfect 10 Comfort Club Silver, Gold, and Platinum plans and supplement the General Terms & Conditions above.

These memberships require an initial 12-month commitment and automatically renew for additional 12-month terms, with monthly billing. Membership benefits, pricing, and coverage vary according to the selected plan.

1. Membership Term and Automatic Renewal

Perfect 10 Comfort Club Silver, Gold, and Platinum memberships require an initial commitment of twelve (12) months, with membership fees billed monthly.

At the end of each twelve (12) month term, the membership will automatically renew for an additional twelve (12) month term unless canceled in accordance with the Membership Agreement.

2. Membership Cancellation and Final Adjustment

Members may request cancellation at any time without an advance notice requirement.

If a membership is canceled before the end of an active twelve (12) month term, Perfect 10 A/C & Heat, LLC will review the membership payments made and the value of services and benefits already received during that term.

If the value of benefits received exceeds the membership payments made during the applicable term, the difference may be billed through a Final Adjustment Invoice, subject to the limitations and exceptions stated in the Membership Agreement.

Cancellation does not automatically require payment of all remaining monthly membership fees. Any outstanding authorized charges remain payable.

3. Membership Benefits and Coverage

Membership benefits apply only to the HVAC systems enrolled under the selected Perfect 10 Comfort Club Silver, Gold, or Platinum plan.

Maintenance visits, diagnostic/service-call rates, repair discounts, priority scheduling, filters, and applicable warranties are provided according to the benefits specifically included in the selected membership.

Additional HVAC systems must be enrolled separately and are subject to the applicable additional-system membership fees.

Membership benefits are non-transferable to other individuals and have no cash value. Benefits are available only while the membership is active and in good standing.

4. Loyalty Credits – Gold and Platinum Memberships

Gold members earn a $50 Loyalty Credit for each completed twelve (12) month membership term, up to a maximum accumulated credit of $250.

Platinum members earn a $100 Loyalty Credit for each completed twelve (12) month membership term, up to a maximum accumulated credit of $500.

Loyalty Credits may be applied toward a qualifying complete HVAC system replacement performed by Perfect 10 A/C & Heat, LLC, subject to the applicable Membership Agreement.

Loyalty Credits have no cash value, cannot be redeemed for cash, and cannot be transferred to another individual.

Unused Loyalty Credits are forfeited upon membership cancellation, except where otherwise required by applicable law or expressly provided in the Membership Agreement.

5. Maintenance Visits and Scheduling

Silver, Gold, and Platinum memberships include two (2) preventive HVAC maintenance visits per twelve (12) month membership term: one cooling-season check-up and one heating-season check-up for each enrolled system.

Maintenance visits must be scheduled and completed within the applicable membership term, subject to appointment availability and reasonable access to the equipment.

Unused visits do not roll over to subsequent membership terms, have no cash value, and are not refundable.

Additional maintenance visits, repairs, replacement parts, refrigerant, and services outside the selected membership benefits will be quoted and billed separately upon customer authorization.

6. Repair Warranties and Membership Discounts

Silver members receive a 5% discount on eligible repairs.

Gold members receive a 10% discount on eligible repairs and a one (1) year warranty on qualifying repairs performed by Perfect 10 A/C & Heat, LLC.

Platinum members receive a 15% discount on eligible repairs and a two (2) year warranty on qualifying repairs performed by Perfect 10 A/C & Heat, LLC.

Repair discounts and enhanced warranties are subject to the coverage, exclusions, and limitations stated in the applicable Membership Agreement.

Discounts do not apply to equipment replacements or excluded services unless expressly authorized in writing. Enhanced warranty coverage applies only to qualifying repairs and is subject to the specific written warranty terms provided for the work performed.

7. Monthly Membership Payments and Billing Authorization

Silver, Gold, and Platinum membership fees are billed monthly throughout each applicable twelve (12) month membership term.

By enrolling and providing an authorized payment method, the member authorizes Perfect 10 A/C & Heat, LLC and its designated payment processor to securely store the payment method and automatically process the applicable monthly membership charges.

Members are responsible for maintaining a valid payment method and promptly updating any expired, declined, or otherwise invalid payment information.

Failure to make required payments may result in suspension of membership benefits until the account is brought into good standing, subject to applicable law and the Membership Agreement.

8. Customer Responsibilities and Equipment Access

Members are responsible for providing safe and reasonable access to all enrolled HVAC equipment during scheduled maintenance visits.

Members must maintain accurate contact, property, equipment, and billing information and notify Perfect 10 A/C & Heat, LLC of any relevant changes.

Membership maintenance services do not guarantee that HVAC equipment will remain free from breakdowns or future mechanical failures.

Pre-existing conditions, concealed defects, equipment misuse, unauthorized modifications, and repairs or services outside the selected membership coverage are excluded unless expressly agreed to in writing.

9. Membership Upgrades, Downgrades, and Changes

Members may request an upgrade or downgrade between the Silver, Gold, and Platinum membership plans.

All membership changes are subject to approval by Perfect 10 A/C & Heat, LLC and any applicable pricing adjustments.

Upgrades may become effective upon approval and confirmation of the revised monthly membership fee.

Downgrades may take effect at the beginning of the next twelve (12) month renewal term unless otherwise agreed to in writing.

Any membership change must be documented and accepted by the member before the revised terms become effective.

10. Membership Transfer to Another Property

Perfect 10 Comfort Club memberships may be transferred to another property owned by the same member, subject to approval by Perfect 10 A/C & Heat, LLC.

The new property must be located within the company's service area, and the HVAC equipment must meet the applicable membership eligibility requirements.

Memberships cannot be transferred, sold, or assigned to another individual or property owner.

Any changes in the number of HVAC systems or applicable membership fees must be reviewed and approved before the transfer becomes effective.

11. Membership Exclusions and Limitations

Perfect 10 Comfort Club memberships provide preventive maintenance services and the specific benefits included in the selected membership plan.

Unless expressly stated in writing, memberships do not cover HVAC equipment replacement, repair parts, refrigerant, ductwork, electrical or plumbing modifications, code upgrades, accessories, or services outside the selected plan's stated benefits.

Perfect 10 A/C & Heat, LLC is not responsible for pre-existing equipment conditions, concealed defects, manufacturer defects, improper installation by third parties, misuse, or circumstances beyond the company's reasonable control.

Any additional services or repairs must be separately quoted and authorized by the customer.

12. Membership Agreement and Acceptance

By enrolling in a Perfect 10 Comfort Club Silver, Gold, or Platinum membership, the customer acknowledges and agrees to the applicable membership benefits, monthly fees, twelve (12) month commitment, automatic renewal provisions, cancellation procedures, and other terms contained in the Membership Agreement.

The membership-specific terms supplement the General Terms & Conditions of Perfect 10 A/C & Heat, LLC.

Any changes to the Membership Agreement must be documented and accepted as required by applicable law.

Membership enrollment and payment authorization must be completed through an approved enrollment process.

Additional Terms for Prepaid Maintenance and Filter Care Plans

The following terms apply to Perfect 10 A/C & Heat, LLC's Two-Year Prepaid Maintenance Plan, Semi-Annual Filter Care Plan, and Quarterly Filter Care Plan.

These plans are separate from the Perfect 10 Comfort Club Silver, Gold, and Platinum memberships and do not include monthly membership billing, membership repair discounts, loyalty credits, or other membership-exclusive benefits unless expressly stated in the selected plan.

Services, visit frequency, included filters, payment terms, and coverage are determined by the specific plan purchased by the customer.

1. Two-Year Prepaid Maintenance Plan – Coverage and Payment

The Perfect 10 Two-Year Prepaid Maintenance Plan is offered for a one-time payment of $320 and provides coverage for twenty-four (24) months from the plan's effective date.

The plan includes four (4) preventive HVAC maintenance visits during the two-year coverage period: two (2) visits per year, consisting of one cooling-season check-up and one heating-season check-up.

The plan is prepaid in full and does not require monthly membership payments or automatic annual renewal.

2. Maintenance Scheduling and Service Limitations

Maintenance visits must be scheduled and completed during the applicable coverage period, subject to appointment availability and reasonable access to the HVAC equipment.

Unused visits do not roll over beyond the twenty-four (24) month coverage period and have no cash value.

This prepaid plan does not include repair parts, refrigerant, equipment replacement, repair discounts, reduced diagnostic fees, or other benefits exclusive to Perfect 10 Comfort Club memberships.

Additional HVAC systems, filter replacement packages, repairs, and services outside the included maintenance visits are subject to separate pricing and customer authorization.

3. Semi-Annual Filter Care Plan – Coverage and Pricing

The Perfect 10 Semi-Annual Filter Care Plan is offered at $180 per year and includes two (2) scheduled filter replacement visits during the twelve (12) month coverage period.

The plan includes two (2) standard HVAC air filters, up to size 20x25x4, professional installation, and photo confirmation of the completed filter replacement.

Additional eligible filters may be added for $90 per year, per additional filter.

This plan covers filter replacement services only and does not include HVAC system inspections, preventive maintenance check-ups, diagnostics, repairs, or equipment servicing.

4. Quarterly Filter Care Plan – Coverage and Pricing

The Perfect 10 Quarterly Filter Care Plan is offered at $340 per year and includes four (4) scheduled filter replacement visits during the twelve (12) month coverage period.

The plan includes four (4) standard HVAC air filters, up to size 20x25x4, professional installation, and photo confirmation of the completed filter replacement.

Additional eligible filters may be added for $130 per year, per additional filter.

This plan covers filter replacement services only and does not include HVAC system inspections, preventive maintenance check-ups, diagnostics, repairs, or equipment servicing.

5. Service Scheduling and Visit Availability

All maintenance and filter replacement visits included in the selected plan must be scheduled in advance and are subject to appointment availability.

Customers are responsible for providing reasonable access to the property and HVAC equipment at the scheduled service time.

If an appointment needs to be rescheduled, the customer should contact Perfect 10 A/C & Heat, LLC as soon as reasonably possible.

Unused visits must be completed within the applicable plan coverage period and cannot be exchanged for cash or transferred to another plan.

Additional visits or services outside the selected plan's coverage will be quoted and billed separately upon customer authorization.

6. Customer Responsibilities and Service Limitations

Customers must provide accurate contact information, service addresses, equipment details, and any information reasonably necessary to perform the scheduled services.

The customer is responsible for maintaining safe and accessible conditions around the HVAC equipment.

Filter Care Plans include scheduled filter replacement only and do not constitute a complete HVAC system inspection, diagnostic evaluation, or preventive maintenance service.

Perfect 10 A/C & Heat, LLC does not guarantee that routine maintenance or filter replacement will prevent future equipment malfunctions, breakdowns, or repairs.

Any additional services requested or recommended will require separate customer authorization and may result in additional charges.

7. Plan Payments and Non-Refundable Fees

The Two-Year Prepaid Maintenance Plan, Semi-Annual Filter Care Plan, and Quarterly Filter Care Plan require payment in full according to the pricing and payment terms presented at enrollment.

All payments for these plans are non-refundable once the plan has been purchased, except as otherwise required by applicable law.

These plans do not include monthly membership billing or automatic renewal unless a separate renewal arrangement is expressly disclosed and authorized by the customer.

8. Plan Cancellation and Unused Services

Customers may request cancellation of their prepaid maintenance or Filter Care Plan at any time without an advance notice requirement.

Cancellation terminates the customer's right to future services and benefits under the canceled plan.

Payments previously made are non-refundable, including when the customer has not used all scheduled visits, filters, or other included benefits, except as otherwise required by applicable law.

Unused services and benefits have no cash value and cannot be exchanged for cash or applied toward another service or plan unless expressly authorized in writing by Perfect 10 A/C & Heat, LLC.

Any separately authorized and outstanding charges remain payable.

9. Plan Modifications and Service Availability

Any requested changes to an active Prepaid Maintenance or Filter Care Plan, including service address changes, additional HVAC systems, filter quantities, or filter sizes, are subject to review and approval by Perfect 10 A/C & Heat, LLC.

Additional services, equipment, or filters not included in the original plan may result in additional charges, which must be disclosed and authorized before the work is performed.

Perfect 10 A/C & Heat, LLC reserves the right to modify pricing, plan offerings, and benefits for future purchases or renewals. Such changes will not alter the agreed benefits of an existing prepaid plan unless mutually agreed upon in writing or otherwise permitted by applicable law.

10. Plan Agreement and Acceptance

By purchasing a Two-Year Prepaid Maintenance Plan, Semi-Annual Filter Care Plan, or Quarterly Filter Care Plan, the customer acknowledges and agrees to the selected plan's pricing, coverage period, included services, scheduling requirements, cancellation provisions, and non-refundable payment policy, subject to applicable law.

These plan-specific terms supplement the General Terms & Conditions of Perfect 10 A/C & Heat, LLC.

The customer must be provided with the applicable plan terms, including the non-refundable payment policy, before completing the purchase, and acceptance must be obtained and documented as required by applicable law.