Privacy Policy

Effective Date: October 9, 2026

Perfect 10 AC and Heat LLC, doing business as Perfect 10 AC and Heat (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request HVAC services, communicate with our company, or choose to receive text messages from us.

Depending on how you interact with our business, we may collect:

• Your name and contact information, including telephone number and email address.
• Your service address and other information needed to schedule or perform HVAC services.
• Information about your heating and air conditioning equipment, service requests, appointments, estimates, and customer communications.
• Information you voluntarily submit through our website, contact forms, telephone calls, or text messages.
• Your preferences and consent regarding SMS communications, including records of opt-in and opt-out requests.

Our website or service providers may also collect limited technical information, such as browser information, website usage information, and cookies, where applicable.

We may use the information we collect to:

• Respond to inquiries and customer service requests.
• Schedule, confirm, and manage HVAC service appointments.
• Provide estimates, installation services, maintenance, repairs, and related customer support.
• Communicate with customers regarding technicians, service updates, and follow-up appointments.
• Maintain customer and service records.
• Improve our services and website.
• Send promotional offers, seasonal maintenance reminders, special offers, and other marketing communications when you have provided the appropriate consent.
• Comply with applicable legal obligations and protect our business and customers.

Perfect 10 AC and Heat uses separate business communication platforms for customer support, service notifications, and optional marketing communications.

Business Phone Number: (346) 273-2877

This number is primarily used for incoming and outgoing business telephone calls and occasional two-way customer support text messages.

The messaging program consists of general customer care messaging to answer questions and provide support to customers.

Messages may include responses to customer inquiries, answers to questions about HVAC services, requested information, and general customer support.

This number is not used for advertising campaigns, promotional offers, bulk marketing, or automated promotional text messages.

Messages are sent to customers who have provided the appropriate consent to receive customer care SMS communications.

Message frequency varies based on communication needs. Message and data rates may apply.

Perfect 10 AC and Heat also uses Housecall Pro, a separate customer management and communication platform, to manage HVAC service operations.

Depending on customer consent and communication preferences, Housecall Pro messages may include:

Service Communications

• Appointment confirmations and reminders.
• Technician arrival notifications.
• Changes to scheduled appointments.
• Service updates and follow-up communications.
• Estimates, invoices, and payment-related notifications.
• Other communications related to requested HVAC services.

Optional Marketing Communications

• Seasonal HVAC maintenance promotions.
• Special offers and discounts.
• Information about HVAC products and services.
• Maintenance plan promotions.
• Occasional marketing announcements.

Marketing SMS messages are sent only when the customer has provided the required marketing consent.

Consent to receive marketing messages is not a condition of purchasing goods or services.

Housecall Pro communications may be sent from a different telephone number than our primary Grasshopper business number.

Message frequency varies. Message and data rates may apply.

Perfect 10 AC and Heat obtains SMS consent through applicable documented methods, which may include website forms or other appropriate customer authorization processes.

Customer care and marketing SMS communications are treated as separate messaging purposes.

Providing a telephone number, submitting a service request, or completing a Housecall Pro contact form does not automatically authorize marketing messages or establish consent for every messaging platform used by our company.

Customers may authorize customer care messages without agreeing to receive promotional messages.

Customers may decline marketing communications and still request or purchase HVAC services.

Where consent is required, we maintain records of the applicable authorization and honor customer communication preferences.

1. Program Description

The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (346) 273-2877.

2. Cancellation and Opt-Out

You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages.

After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us under that messaging program.

If you want to join again, you may sign up again through the applicable enrollment process.

3. Assistance

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at:

Email: info.perfect10ac@gmail.com

Phone: (346) 273-2877

4. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

5. Message Frequency and Charges

Message and data rates may apply for any messages sent to you from us and to us from you.

Message frequency will vary based on communication needs.

If you have questions about your text or data plan, please contact your wireless provider.

6. Privacy Questions

If you have questions regarding privacy, please review the remaining sections of this Privacy Policy or contact us at info.perfect10ac@gmail.com.

Housecall Pro service and marketing communications are managed separately from the Grasshopper Customer Care SMS program.

Customers may opt out of Housecall Pro text messages using the unsubscribe instructions provided through that messaging platform.

Opting out of one messaging program may not automatically unsubscribe a customer from another separately managed program. Customers may contact us directly to request updates to their communication preferences across our systems.

We do not sell customer personal information or share customer information with third parties for their independent promotional or marketing purposes.

Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may disclose other customer information to trusted service providers when reasonably necessary to operate our business, including companies assisting with appointment scheduling, customer management, website hosting, payment processing, and business communications.

These service providers may process information as necessary to perform services on our behalf, subject to applicable agreements and legal requirements.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights.

We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill the purposes described in this policy, and comply with applicable legal requirements.

Our website may use cookies or similar technologies to support website functionality, understand website usage, and improve the visitor experience.

You may be able to manage certain cookies through your browser settings.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and legitimate recordkeeping requirements.

You may also unsubscribe from marketing communications or withdraw SMS consent using the instructions provided in this policy.

To submit a privacy-related request, contact us using the information provided in Section 5.

Our website may contain links to third-party websites or use third-party services, including customer communication and appointment management platforms.

Those services may maintain their own privacy policies and practices.

We encourage you to review the privacy policies of third-party websites and services before providing personal information.

Our services are intended for customers seeking HVAC services and are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.